About us
An Alertacall service
Founded in 2004, Alertacall is the first organisation in the world to specialise in the development of technology to improve daily contact, designed to keep people independent and drive meaningful outcomes.
Alertacall was founded by the CEO James Batchelor, the original inventor of the “I am okay” button. He was inspired by the changing needs of Eveline, his own staunchly independent grandmother and her desire to remain in her own home for as long as possible.
The company now improves the lives of tens of thousands of people. It works in partnership with dozens of organisations in housing, health and social care and has many private customers.
An experienced team
Alertacall employs team members from all across the UK, with offices located in Windermere (Cumbria) and Warrington (Cheshire). The company has a strong and experienced leadership team and comprises passionate experts in customer services, technology, operations and product development.
Alertacall was Highly Commended at the National Business Awards for Innovation. Its shareholders are all Board Members and driven by a desire for the company to improve contact and wellbeing for as many people as possible and to improve the lives of everyone the company comes in to contact with.
The story behind the service – James Batchelor
‘My grandmother Eveline was a very independent woman. After breaking her arm and going into hospital, we looked at a number of home support solutions, including pendant alarms, but Eveline wasn’t keen on having to wear a device.
We started phoning her every morning to check that she was OK. However, she began to feel that the calls were at times invasive. The solution was obvious: we needed to give my grandmother control over the process of keeping in contact.
By asking Eveline to press a button any time she wanted, before a predetermined time each day to signify she was OK, it would give her more freedom. We could then call her at that time if she didn’t get in touch. My grandmother loved the idea and so the OKEachDay button was born!’
If you are a housing, health or care provider, find out how we can help you save time and money as well as achieve better patient and customer outcomes – visit www.alertacall.com
We are pleased to share our new video with you 💚
You or a loved one can trial OKEachDay FREE for a whole month, to really see all these benefits for yourself.
Check out okeachday.co.uk for more details, or call our lovely team on 0808 163 0088
We are offering 3 months free subscription to the service to help support the loved ones of NHS and care workers across the UK. Check out our website to find out more about OKEachDay.
The Alertacall elves have been busy sending out cards to 10,000s of our customers. We are also delighted to have been able to include a seasonal message from our friend, Dame Esther Rantzen. For some of those on our service, this may be the only card they receive this festive season. You can see the card below which featured over 60 of our team members getting into the spirit of the season!
Go team! 💪It was really inspiring to hear from Alex Staniforth, adventurer and charity founder of the mental health charity, Mind Over Mountains. He joined our team recently via video call to talk about the real benefits that spending time outside can have on our mental health, as well as providing helpful advice on building resilience, looking after our own wellbeing and supporting each other remotely. With that in mind, Alex set our team a target to virtually walk, run or cycle the distance he covered in his recent 3 peaks challenge.
We are pleased to report that the team absolutely SMASHED this challenge, completing it in less than 5 days!
Well done to everyone that got stuck in - take a look at the impressive distance below:
As the nights draw in and the weather turns, it is understandable that many are feeling a little more isolated. Thankfully, our team loves talking to our customers, just for a chat. At OKEachDay, we are here for our customers 365 days a year.
Very true I love my chats with my evening primaries x
Why not try OKEachDay FREE for one month! We are confident that you or a loved one will feel safer at home with our service. It takes just 2 seconds a day to confirm you're safe or you receive a friendly call from our team. To give OKEachDay a go, risk-free, for a whole month, get in touch with us on 0808 163 0088.
Loneliness can affect anyone of any age at any time. A simple call or a letter can make a real difference - 'mental health for all'. #WorldMentalHealthDay2020 #DoOneThing
Even though we continue to work from home, some office traditions are too good to let go. Ever since some of our team members accidentally showed up in matching Check Shirts a few years ago, we’ve marked the day annually ever since - so a ‘Happy Check Shirt Tuesday’ to you all! Here are some of our team members rocking their check shirts, this year! 🤠🏁
Keep your eye out for our new video all about OKEachDay - what the service is, how it works and why it’s helping 1,000s of people in the UK feel safer at home! 👀
We just got our new Birthday cards delivered (thousands of them…)! We send cards to all of our OKEachDay customers who often tell us how much they enjoy the stunning photos of the Lakes 💚
We receive all sorts of positive feedback from our service users, but the point that often shines through is just how friendly our team are!
Good luck Alex Staniforth - an ambassador for mental health causes - who is attempting a record time for running the national 3 peaks (and running between them all). Our partner organisation, Alertacall is supporting him and raising money for the charity ‘Mind Over Mountains’, which is set up to support people with mental health challenges through outdoor activity. We'll be following you closely over the next week!
"It’s non-intrusive, convenient and so reassuring if you live alone"
S. Ayers
"The reminder service is great. If I need to set a reminder for a doctors appointment or an early morning wake up call when I’m going on holiday, I just let the team there know and I get a call on the day. More importantly, I’ve set it to remind myself of my grandson’s birthday so I always remember to send a card"
C. Wright
“I’ve been using service for several years now and it really has given me back my confidence. Your team are always helpful and friendly, which makes all the difference.”
G. Johnson
“OKEachDay has been so useful. I now get helpful reminders about my doctor appointments and when I need to take my medicine. I’m not sure what I’d do without it now.”
H. Thompson
"Just a short note to say thanks for all your help this year. It’s nice to know you are all there for me."
S. Goven
"I am writing to express my thanks for helping me last week. I am really not sure what would have happened had you not been there."
