About us
An Alertacall service
Founded in 2004, Alertacall is the first organisation in the world to specialise in the development of technology to improve daily contact, designed to keep people independent and drive meaningful outcomes.
Alertacall was founded by the CEO James Batchelor, the original inventor of the “I am okay” button. He was inspired by the changing needs of Eveline, his own staunchly independent grandmother and her desire to remain in her own home for as long as possible.
The company now improves the lives of tens of thousands of people. It works in partnership with dozens of organisations in housing, health and social care and has many private customers.
An experienced team
Alertacall employs team members from all across the UK, with offices located in Windermere (Cumbria) and Warrington (Cheshire). The company has a strong and experienced leadership team and comprises passionate experts in customer services, technology, operations and product development.
Alertacall was Highly Commended at the National Business Awards for Innovation. Its shareholders are all Board Members and driven by a desire for the company to improve contact and wellbeing for as many people as possible and to improve the lives of everyone the company comes in to contact with.
The story behind the service – James Batchelor
‘My grandmother Eveline was a very independent woman. After breaking her arm and going into hospital, we looked at a number of home support solutions, including pendant alarms, but Eveline wasn’t keen on having to wear a device.
We started phoning her every morning to check that she was OK. However, she began to feel that the calls were at times invasive. The solution was obvious: we needed to give my grandmother control over the process of keeping in contact.
By asking Eveline to press a button any time she wanted, before a predetermined time each day to signify she was OK, it would give her more freedom. We could then call her at that time if she didn’t get in touch. My grandmother loved the idea and so the OKEachDay button was born!’
If you are a housing, health or care provider, find out how we can help you save time and money as well as achieve better patient and customer outcomes – visit www.alertacall.com
Why not try OKEachDay FREE for one month! We are confident that you or a loved one will feel safer at home with our service. It takes just 2 seconds a day to confirm you're safe or you receive a friendly call from our team. To give OKEachDay a go, risk-free, for a whole month, get in touch with us on 0808 163 0088.
Loneliness can affect anyone of any age at any time. A simple call or a letter can make a real difference - 'mental health for all'. #WorldMentalHealthDay2020 #DoOneThing
Even though we continue to work from home, some office traditions are too good to let go. Ever since some of our team members accidentally showed up in matching Check Shirts a few years ago, we’ve marked the day annually ever since - so a ‘Happy Check Shirt Tuesday’ to you all! Here are some of our team members rocking their check shirts, this year! 🤠🏁
Keep your eye out for our new video all about OKEachDay - what the service is, how it works and why it’s helping 1,000s of people in the UK feel safer at home! 👀
We just got our new Birthday cards delivered (thousands of them…)! We send cards to all of our OKEachDay customers who often tell us how much they enjoy the stunning photos of the Lakes 💚
We receive all sorts of positive feedback from our service users, but the point that often shines through is just how friendly our team are!
Good luck Alex Staniforth - an ambassador for mental health causes - who is attempting a record time for running the national 3 peaks (and running between them all). Our partner organisation, Alertacall is supporting him and raising money for the charity ‘Mind Over Mountains’, which is set up to support people with mental health challenges through outdoor activity. We'll be following you closely over the next week!
We are supporting the fantastic work of NHS Charities Together by donating £10 from each paid subscription to the OKEachDay service during this outbreak. The Covid-19 Urgent Appeal helps front line NHS and care staff - a charity we are proud to support.
We’re offering 1000 FREE subscriptions to OKEachDay for family members of NHS staff and frontline care workers the rest of 2020. Thank you for everything that you do - let us help look after your loved ones at this challenging time. OKEachDay provides a lifesaving daily wellbeing check and reassurance call service which helps people who may be isolated feel safer and supported at home. If you know NHS and care workers and you think they will benefit, please let them know.
Happy 100th Birthday to Captain Tom Moore, who has now raised well over £30 million. Along with the rest of the country, we see your efforts as inspiring! We are pleased to also be supporting the NHS Charities Together, who are doing so much for NHS staff and volunteers caring for Covid-19 patients.
Inspired by Captain Tom Moore’s walk, we will be donating £10 for each OKEachDay subscription at this time to NHS Charities Together. The charity supports NHS staff and volunteers caring for Covid-19 patients.
‘It’s the unexpected card that moves the heart’
We love sending out birthday cards to all our customers - making positive contact comes in many forms and is at the heart of what we do! Thanks Maureen, this card certainly did make us smile!
"It’s non-intrusive, convenient and so reassuring if you live alone"
S. Ayers
"The reminder service is great. If I need to set a reminder for a doctors appointment or an early morning wake up call when I’m going on holiday, I just let the team there know and I get a call on the day. More importantly, I’ve set it to remind myself of my grandson’s birthday so I always remember to send a card"
C. Wright
“I’ve been using service for several years now and it really has given me back my confidence. Your team are always helpful and friendly, which makes all the difference.”
G. Johnson
“OKEachDay has been so useful. I now get helpful reminders about my doctor appointments and when I need to take my medicine. I’m not sure what I’d do without it now.”
H. Thompson
"Just a short note to say thanks for all your help this year. It’s nice to know you are all there for me."
S. Goven
"I am writing to express my thanks for helping me last week. I am really not sure what would have happened had you not been there."
